Cancellation & Refund Policy

Refund Policy

At SVSP Edu, we strive to provide our customers with the highest quality of service and satisfaction. If you are not completely satisfied with your purchase, we offer a transparent and fair refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee

We stand behind the quality of our courses and want you to be fully satisfied with your learning experience. If for any reason you are not satisfied with a course you have purchased from SVSP Edu, you may request a refund within 30 days of the purchase date.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  1. The refund request must be submitted within 30 days of the original purchase date.
  2. The course must not have been completed in its entirety. We cannot offer refunds for courses that have been fully completed or for which a certificate of completion has been issued.
  3. The refund request must be accompanied by a valid reason for dissatisfaction, such as technical issues, course content not meeting expectations, or other relevant concerns.
  4. Refunds will only be issued to the original payment method used for the purchase.

How to Request a Cancellation and Refund

To request a refund, please follow these steps:

  1. Send an email to [email protected] with the subject line “Refund Request – [Your Order Number].”
  2. Include your full name, email address, and order number in the email.
  3. Provide a brief explanation of why you are requesting a refund and any relevant details about your experience with the course.
  4. Our customer support team will review your request and respond to you within 5-7 business days with further instructions.

Refund Processing Time

Once your refund request is approved, please allow 7-10 business days for the refund to be processed and reflected in your original payment method. Refunds will be issued in the same currency and amount as the original purchase.

Exceptions

Please note that certain circumstances may not be eligible for a refund, including:

  • Courses purchased through third-party platforms or resellers. Refund requests for such purchases must be directed to the respective platform or reseller.
  • Courses that have been accessed or partially completed beyond the 30-day refund window.
  • Refund requests made after 30 days from the original purchase date.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at [email protected]. Our customer support team is here to assist you and ensure that you have a positive experience with SVSP Edu.

Policy Updates

SVSP Edu reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting on our website.